Can I customize or create a bespoke piece?

Yes. Through our 'Create your dream jewel' concierge service, you can collaborate with a selected Ponte Vecchio artisan to design a completely unique piece in 18k gold. Whether you want to restore a jewel or create something entirely new from scratch, we guide you through every step, from initial sketch to finished piece, documented with photos and video along the way.

How long does shipping take?

Once your piece leaves Florence, we utilize premium express couriers. International delivery to the US typically takes 3 to 5 business days. We ship on a Delivered Duty Paid (DDP) basis, meaning we cover all shipping, insurance and import taxes, so your package arrives quickly with no surprise customs bills at your door.

Do you have physical stores I can visit?

We are an independent online boutique. We do not own a physical storefront. Instead, we partner directly with the historic boutiques located on the Ponte Vecchio, bringing their collections to a global audience for the first time. This means you can access jewelry from 15 of the 48 boutiques on the bridge from wherever you are in the world.

Frequently Asked Questions

Q: Can I engrave my jewelry?

Yes, we offer custom hand engraving by our master artisans. Adding a meaningful date, initials or a short message is the perfect way to transform a beautiful piece of jewelry into a deeply personal heirloom. Please fill the dedicated section on the product page before placing your order or contact us to discuss your engraving request after your order.

18k Italian Gold Jewelry

Everything you need to know to invest in your 18k gold masterpiece with complete confidence.

1) Authenticity, Heritage & Craftsmanship

18k is our house standard and the core of the Florentine tradition. On a selection of designs we also offer a 9k option: a lighter, more accessible choice, always hallmarked, never plated or filled.

Italian law strictly dictates that 18k gold must be composed of 75% pure gold — there are no exceptions. Every piece we carry features the official 750 hallmark stamped directly into the metal by the manufacturer to certify this purity.

Additionally, your purchase includes a signed Certificate of Authenticity detailing the metal quality, weight, and origin. This is the standard of Ponte Vecchio, and we hold every piece to it.

We use only 100% natural, ethically sourced earth-mined diamonds and precious gemstones. We select stones with exceptional clarity and color grades to ensure they match the uncompromising quality of the 18k Florentine gold they are set in.

With us, your investment goes directly into the intrinsic value of the 18k gold and six centuries of Florentine goldsmithing tradition — not into marketing campaigns or celebrity endorsements.

Every piece is sourced from the historic boutiques on Ponte Vecchio, Italian hallmarked, and delivered with a Certificate of Authenticity. It is quiet luxury in its truest form: uncompromising quality, genuine heritage, and a provenance you can verify.

2) Customization & Gifting

Yes. Through our 'Create your dream Jewel' concierge service, you can collaborate with a selected Ponte Vecchio artisan to design a completely unique piece in 18k gold.

Whether you want to customize the length of a chain, adjust a ring setting or create something entirely new from scratch, we guide you through every step, from initial sketch to finished piece, documented with photos and video along the way.

Yes, we offer custom hand-engraving by our master artisans. Adding a meaningful date, initials or a short message is the perfect way to transform a beautiful piece of jewelry into a deeply personal heirloom.
Please fill the dedicated section on the product page before placing your order or contact us if you forgot to discuss your engraving request.

Yes. If you want to gift a piece of Florentine heritage but aren't sure of their exact style or ring size, we offer digital gift certificates.
These allow your loved one the luxurious experience of browsing and selecting their own perfect heirloom.

3) Orders, Shipping & Returns

Once your jewelry leaves our Florentine workshop, we utilize premium express couriers.

International delivery to the US typically takes 3 to 5 business days.
Best of all, we ship on a Delivered Duty Paid (DDP) basis, meaning we cover all shipping, insurance, and import taxes, so your package arrives quickly with no surprise customs bills.

We offer a highly secure, bank-level 256-bit encrypted checkout.

We accept all major credit cards (Visa, MasterCard, American Express), as well as seamless express checkout options like Apple Pay and Google Pay. We also accept Klarna and Crypto.
Your financial data is never stored on our servers.

We want you to be completely in love with your investment.

We accept returns on standard items within 14 days of delivery, provided the item is unworn, in pristine condition, and returned with all original tags, certificates, and packaging. Because we ship internationally on a DDP basis, a deduction of up to 15% may apply to your refund to cover the non-recoverable import duties and taxes that were prepaid on your behalf. Fully bespoke and custom-engraved items are final sale.

4) The Florentine Experience & Client Care

We are an independent, official online boutique.
We do not own a physical storefront; instead, we partner directly with the historic, multi-generational workshops located on the Ponte Vecchio.

This digital-first approach allows us to bring their 600 year-old craft directly to a global audience without physical retail markups.

We offer a premium, white-glove concierge service.
You can reach our founding team directly via email at

service@boutiquesdelpontevecchio.com

or through our dedicated WhatsApp line.
We assist with sizing questions, bespoke inquiries and any other requests.